1. Introduction
Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information.
2. Information Collection
- Personal Information: We collect personal information that you provide to us directly, such as your name, email address, phone number, and payment details.
- Usage Data: We also collect information on how you use our website, including IP address, browser type, pages visited, and the time and date of your visit.
3. Use of Information
- Service Delivery: We use your personal information to process orders, manage your account, and provide customer support.
- Marketing: With your consent, we may use your information to send you promotional materials and updates about our products and services.
- Improvement: We analyze usage data to improve our website and services.
4. Data Protection
We implement a variety of security measures to maintain the safety of your personal information. This includes encrypted storage and secure servers.
5. Third-Party Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
6. Customer Rights
You have the right to access, correct, or delete your personal information. You can do this by contacting us at jonathan@jlemon.se.
7. Changes to This Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
8. Contact Us
If you have any questions about this privacy policy, you can contact us at jonathan@jlemon.se.
Terms of Service
1. Acceptance of Terms
By using our website, you agree to comply with and be bound by these terms of service. If you do not agree to these terms, please do not use our website.
2. Use of Services
You agree to use our services only for lawful purposes. You are prohibited from using our site to engage in any activity that is illegal, offensive, or infringes on the rights of others.
3. Account Responsibilities
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
4. Service Availability
We reserve the right to modify or discontinue our service, temporarily or permanently, without notice. We are not liable for any modification, suspension, or discontinuance of the service.
5. Limitation of Liability
In no event shall our company, its directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services or products.
Return and Refund Policy
1. Return Eligibility
You can return products within 30 days of purchase for a full refund, provided they are unused and in their original packaging. Certain items, such as custom-made products, are non-refundable. Services cannot be returned.
2. Refund Process
To initiate a return, contact us at jonathan@jlemon.se. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
3. Non-refundable Items
- Custom-made products
- Downloadable software products
- Gift cards
4. Contact Information
For return and refund inquiries, please contact us at jonathan@jlemon.se.
Shipping Policy
1. Shipping Methods
We offer a variety of shipping options to meet your needs, including standard and expedited shipping.
2. Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
3. Delivery Time
Delivery times vary based on your location and chosen shipping method. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.
4. Shipping Charges
Shipping charges are calculated based on the weight of your order and the shipping method chosen. These charges will be displayed at checkout.
5. International Shipping
We offer international shipping to many countries. Please note that customs duties and taxes are the responsibility of the customer.
Payment Policy
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfers
2. Payment Terms
Payments must be made in full at the time of purchase. Orders will not be processed until payment is received. Services are invoiced based on a signed offer or customer contract, payment terms are described both at offer and invoice.
3. Payment Security
We use industry-standard encryption to protect your payment information during transmission. Our payment gateway providers adhere to strict security standards.
4. Billing Information
If you encounter any issues with billing, please contact us immediately at jonathan@jlemon.se. We will work with you to resolve any discrepancies.
Cookie Policy
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience.
2. Types of Cookies We Use
- Necessary Cookies: These cookies are essential for the website to function properly.
- Functional Cookies: These cookies allow us to remember your preferences and settings.
- Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
3. How We Use Cookies
We use cookies to enhance your experience on our website by:
- Keeping you signed in
- Understanding how you use our website
- Personalizing content and ads
4. Managing Cookies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.